Communication/Sales
Building Your Business Through Improved Phone Skills
A two to three hour presentation full of great ideas for utilizing the phone effectively. First impressions are made through phone interactions. sales are closed over the phone. Problems are solved over the phone. How effectively these events occur will impact the success of your organization. From phone etiquette to dealing with irate customers to making an effective sales call, this seminar meets the challenges of your entire organization.
How to Handle Stress
Life is full of potentially stress-inducing circumstances. how we deal with those circumstances will determine the quality of our work and home life. This interactive seminar is designed to provide positive coping skills for those who want a healthy alternative to being "wound tight" at the end of each day.
What We Have Here Is a CONFLICT! Dealing with Conflict in the Workplace
A two to four hour seminar addressing the issues around conflict resolution in the work environment. Explores behavioral styles to create better understanding and hands-on step-by-step practice in dealing with workplace conflict. Can also include a component specifically for supervisory management people in conflict mediation.
Communicating in the 21st Century
A one to three hour presentation to evaluate proficiency in skills related to effective communicating. Learn what skills will be needed to remain competitive in the 90's and into the 21st Century.
Timid Salespeople Raise Skinny Children
A sales training seminar focusing on prospecting, listening, and increasing sales. Wendy shares current information regarding what it takes to uncover new business and cultivate current clients to remain loyal customers. Wendy will shadow a salesperson prior to the seminar to customize for your group, if desired.
Revitalizing Your Financial Services Sales Effort
A sales training seminar focusing on building new and existing customer usage of financial services. Wendy shares current information regarding what it takes to uncover new business and build relationships with current clients to develop loyal customers. Wendy will visit your institution prior to the seminar to customize for your group, if desired.
Teamwork
Appreciating the Differences In Others
Using a behavioral tendency survey, Wendy provides a thoughtful, humorous, yet informative seminar regarding the importance of recognizing and appreciating the differences in those with whom we work and live. Improving relationships both professionally and personally is her goal.
Do They Know They're On Your Team?
A one to three hour presentation designed to help participants become more productive, positive members of their team, whether at work, in volunteer groups or in families. Wendy customizes for each group.
Motivational
It's Your Life...Why Not Live It?
A one to two hour presentation with a five step approach to building and maintaining a higher level of motivation. Learn how to live a "7/7ths" life. Can be focused at the personal level or the professional level. Works well as a keynote or general session presentation.
