Objectives of session:

As a result of this seminar, participants will have the skills:

• To create harmonious and effective communication with various behavioral tendencies of individuals.  Through understanding of the various behavior and communication styles, there will be less frustration and irritation and more productivity and harmony.
• To evaluate their methods of communication and determine what needs to be changed to be a more skilled communicator.
• To be inspired to action as it relates to putting more effort and thought into the communication process.

  I. The purpose of communication. (Introduction) (5 minutes)

 II.  How to communicate with a variety of behavior and style tendencies. (1 ½ hours)
 -Using the Personal Profile Preview.  ($5.00 per person charge for survey tool)

III. Techniques to assure that your message is understood.  (1 hour)

A.  Five-step process to assure a clear, effective message.
B.  Opening "gates" of communication to create a comfort zone for others to ask questions.
C.  Awareness of barriers to effective communication including technical jargon, acronyms,           age, experience level, gender, etc.  

IV. The most important communication skill to develop to insure success professionally.
 (30 minutes)

A. Listening as an active skill.
B. How to take responsibility for understanding messages you receive.

V.  The major component needed to assure your communication proficiency is top quality.   (25 minutes)

A. Without the right attitude, all the skill in the world is useless.
B. Attitudes are contagious.  Are yours worth catching?

Recommended time frame: 8:00 a.m. – 12: 00 p.m.*
*This time frame allows for interactive exercises to practice skills taught.
* Includes break time of 15-20 minutes and 10 – 15 minutes for Q & A throughout the morning.