Creating a Customer Service Focus in Your Organization   (1 - 3 Hours)

Bring your entire company team to a new awareness of the part they play in satisfying your customers.  Action -provoking ideas for the entire team; management and employees.

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The single most important factor that determines whether your organization will remain viable is the degree to which you satisfy your customers. Satisfying customers demands the effort of every member of your business team, from the president or CEO to the maintenance staff. To the degree that your entire staff understands and commits to his or her role on the customer service team will you achieve success in meeting the needs of your customers. Satisfied customers mean repeat business, the lifeblood of any company.

Dennis Mannering will help you build a well-functioning team that has the skills and understanding needed to accomplish your customer satisfaction goals.

CONTENT:

• Three types of service customers want.
• The difference between customer service and customer satisfaction.
• Paradigm shifts demand a shift in our thinking about customer service.
• Information regarding implementation of four customer service strategies.
• The importance of working as a team.
• Four expectations common to all customers.
• The role of attitude in exceeding customer expectations.