Astounding Your Customers With Service    
(1 Hour to 3 Hours)
Great for sales management and salespeople!  Highly motivational message on how to provide   ultimate care and concern for the customers.

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In a changing world, where technology has made a "better mousetrap" virtually impossible, the best way to distinguish your business or sales ability is the degree of service you are willing to provide. Word of mouth is your best advertisement. Make sure it's positive.

CONTENT:

• The single most important factor that determines the future success of your business.
• Eight reasons why the customer of the 21st century will demand a higher quality of service.
• Two common myths of business success and why they don't work in the 21st century.
• Three types of customer service people want.
• Six ways to implement astounding customer service.
• Ten tips on being truly customer focused.
• What part perception plays in acceptable customer service.
• Who determines the level of customer service needed.
• Methods to evaluate the success of your customer service efforts.
• Four mistakes you can't afford to make in providing astounding customer service.
• Three major benefits of providing top quality customer service.
• Eight team-building ideas that promote better customer service.
• What the biggest gap is in providing truly astounding customer service and how to eliminate that gap.
• Four ways to communicate care and concern for the customer.
• Examples of what successful companies are doing to satisfy the customer.

AUDIENCE COMMENTS:

• Being part of a strong customer-oriented industry, Freshness Expo participants were able to take with them wonderful new insights into the customer service field, and gain new knowledge into improving managerial skills. Your sence of humor combined with your extensive knowledge of the professional world was greatly appreciated by Fairway customers, Fairway vendors and Fairway employees.
• OUTSTANDING! WONDERFUL! HAVE HIM BACK ANYTIME! POWERFUL! THOUGHT PROVOKING! FUNNY! ... There are just a few of the comments that I have heard since you left.
• 'Do The Right Thing' appears to have been an overwhelming success. We can attribute most of this success to your enthusiastic and informative keynote presentation...It is not often that a featured speaker will take the extra time to participate in a program. We appreciate your willingness to lend your support for our first-time effort.